Refund policy

At Dikshita Jewels, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In its original condition
With all original tags and packaging
Accompanied by proof of purchase or your order confirmation

We reserve the right to decline returns that do not meet the eligibility requirements outlined in this policy.

How to Request a Return

To initiate a return, please contact us at:

Email: support@dikshitajewels.com

Once your return request is approved, we will provide detailed return instructions. Returns sent without prior authorization may not be accepted.

Please include:

Your order number
The reason for the return
Photos of the item if it is damaged, defective, or incorrect

If your return is approved, we will provide detailed return instructions along with the appropriate return address.

Please do not send any items back without first contacting us and receiving return authorization. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective item
An incorrect item

Please contact us within 48 hours of delivery at support@dikshitajewels.com and include clear photos or videos of the product, packaging, and shipping label. This helps us verify the issue and provide a prompt resolution.

support@dikshitajewels.com

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made jewelry
Gift cards
Final sale or clearance items
Items that have been worn, damaged, altered, or are missing original packaging

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible product for a refund and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds are issued only after the returned item has been received (if a return is required) and successfully inspected.
Once approved, refunds are typically processed within 5–10 business days.
Your bank or credit card provider may take additional time to post the refund.

If you have not received your refund within 15 business days after approval, please contact us at:

support@dikshitajewels.com

Return Shipping

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product, packaging, and shipping label. After reviewing your request, we will determine the appropriate resolution, which may include a replacement, refund, or approved return instructions.

For all other eligible returns, customers are responsible for return shipping costs. Return instructions and the appropriate return address will be provided only after the return request has been reviewed and approved.

Original shipping charges are non-refundable unless the return is due to our error.